How to fix “Your account settings are out of date” in Windows 10 Universal Mail App

The Problem

Update: This problem is a very long running issue that I’m surprised hasn’t been resolved by Microsoft yet. The fix below does work for some people, but based on the comments on this post and those on the Microsoft Forums this solution doesn’t always work and many other fixes have been suggested (see the forum for a large number of other suggested solutions). Some folk have reported that the fix below can prevent the Mail and Calendar apps from working at all, so I’d recommend that you use this process with care and recommend strongly that you back up the comms folder before deleting the content.

Recently I noticed on my Windows 10 desktop that I have been using to test all the Windows 10 Insider Preview releases the Windows 10 Universal Mail and Calendar app is was no longer working with my Outlook mail account. Every time the app loaded or I clicked on the Outlook account it would show a message at the top of the mail list stating “Your account settings are out of date” and giving me the option to fix or dismiss the problem. Clicking fix just flashed up a black window for a brief moment (too fast to see any details) and the message remained. I messed about with the account settings and everything I could find for the account in Mail settings but couldn’t figure out how to fix it. I tried various suggested “fixes” I found online, but none of them worked for me.

My Gmail account worked fine in the Mail app as well and my outlook account also worked fine in the Windows 10 Universal Mail and Calendar app on my laptop. Unfortunately I didn’t think to screenshot the problem before I managed to resolve it so I can’t post an image of the error message here. After a lot of investigation and lots of messing around I found out where the Windows Universal Mail app stores its account data – as I thought this is probably where the problem probably was. The Windows 10 Universal Mail and Calendar seems to store all information in the folder %LOCALAPPDATA%\Comms\ I thought perhaps if I could get rid of (back it up just in case) this folder the app might recreate it.

The Solution

  1. Open an Administrator PowerShell prompt (enter “powershell” in the start menu search and then right click the Windows PowerShell icon and select Run as Administrator, you might need to confirm a UAC prompt).
  2. Uninstall the Windows 10 Universal Mail and Calendar app by entering the following command in the PowerShell window:
Get-AppxPackage | Where-Object -Property Name -eq 'microsoft.windowscommunicationsapps' | Remove-AppxPackage
Uninstall the Windows 10 Universal Mail and Calendar App

Uninstall the Windows 10 Universal Mail and Calendar App

3a. @Stephen has suggested that restarting your computer at this point allows the next step to proceed with better success. So restart your computer.

3. Delete the %LOCALAPPDATA%\Comms\ folder by entering the following command in the PowerShell window (back the folder up first if you want):

Remove-Item -Path "$Home\AppData\Local\Comms\" -Recurse -Force
Deleting the Comms folder - some files can't be deleted - this is OK

Deleting the Comms folder – some files can’t be deleted – this is OK

Note: You’ll probably find that some of the files are in use and can’t be deleted – this is OK.

4. Reinstall the Windows 10 Universal Mail and Calendar app from the app store (click here to open the app up in the store or search for it).

Reinstall the Windwos 10 Universal Mail and Calendar app from the windows store.

Reinstall the Windows 10 Universal Mail and Calendar app from the Windows store.

Once this had all been done I loaded the Mail up and it asked me to configure all my mail accounts again (and authorize them with the providers). After this the error message had gone away and all my accounts worked normally. I did also however have to re-enter my credentials for both Google Drive and One Drive.

For more information, suggestions and discussion about this issue, take a look at this discussion on the Microsoft Community boards.

I hope this works for someone else as well.

54 thoughts on “How to fix “Your account settings are out of date” in Windows 10 Universal Mail App

      • Tracey Gouraud says:

        I found a solution to fix it for me and it was relatively easy.
        Clearing out the error message notification for Windows 10 mail app being out of date

        1. Click on note thingy on bottom right of screen.
        2. Click on all settings
        3. Click on accounts
        4. Click on your email and accounts

        5. Click on verify (don’t remember the rest)
        6. It gives a partial email address and asks you to put in full email to confirm so they can send a code. Enter full email address
        7. Check email on another device and get code from Microsoft email
        8. Enter code into dialog box
        Done

        Like

    • Sorry to hear that. I’ve not heard of this process breaking the mail app before – but it is a problem that seems to have multiple different causes and solutions (see the MS forums). The Mail app should automatically rebuild that folder when it is reinstalled (watch carefully and you’ll see a message to that affect). I have performed this process several times on 3 of my Win 10 machines (only one actually had the actual problem) and it didn’t break the Mail app. Do you receive an error message when starting the app at all? What about the Calendar app?

      Like

    • I’m definitely not sure about the sync issue.😦 Sorry I can’t be of more help. This fix seems to work for some people but does cause problems for others. I’ve performed this fix on my computers several times without it causing a problem. But I don’t have a Windows Phone OS to snyc to.

      Like

  1. Well I had the same problem — I deleted the gmail account and tried again and it worked OK. I think the first time I had created it I had entered the wrong password and then even though I kept trying to fix the PW no luck. Deleting/Recreating worked.

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  2. Stephen says:

    The first time around it did not work for me. The second time, I restarted my system between steps 2 and 3. That meant that all files were deleted successfully, and it worked perfectly.

    Liked by 1 person

  3. Ruth Rogers says:

    I’ve often thought the whole world would be better without computers! Think I’ll go back to the dark ages where some sense of sanity prevailed… I’ve heard Microsoft has been working on W10 for 20 years; if that is the case, don’t you think they would get it right by now???

    Like

  4. Gary Weaver says:

    I found the solution to this problem. Click on the New Notifications list on the bottom right of your screen where you probably have a whole list of ” Outlook settings are out of date”. Right click one of these and choose not to receive notifications from this app. Done, no more “Outlook settings are out of date”. This is a glitch from Microsoft which they will probably not fix and why would you want to receive notifications from this app anyway since all you are receiving is junk.

    Like

    • Thanks Gary! Although in this case the problem is actually with the built in Windows 10 email app (not Outlook). It doesn’t actually occur as a notification in the system tray – it occurs in app and causes mail to not be available. I’m surprised it’s still occurring though – it has been 6 months!

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  5. StanLee says:

    I receive both the “Your Outlook account settings are out of date…” notification and “Your windows account needs to be verified…” When I right click either of these in the Notification area the option not to receive notifications from this app is greyed out. It is a daily occurrence and like so many of MSFT’s OS bugs really annoying as if ignored the notices just fill up the entire Notification area! I have also tried a suggestion to add credentials in Control Panel Windows Credential Manager but found those I added to both the Windows and Generic areas were removed after a restart. Don’t know what else to try?

    Like

    • I’m sorry to hear about the repeated problems. To be honest, I’ve stopped using the Windows Mail client and only use Outlook 2015 where I don’t have these problems. But from the number of hits this page still gets it seems like this is still an ongoing problem for a LOT of people. I’m not really sure what else there is to do to solve this.😦

      Like

  6. I have a desk top and lap top, both running Win 10. Everything seemed ok until I tried adding Google 2-step verification. Right after restarting each PC, I started getting the Email settings are out of date message. Tried the usual fixes listed in the MS forums, delete and reinstall account, do the same thing, only manually configure the incoming and outgoing servers. No matter what I did, the password always seemed to default to the 16 digit password I originally got from Google. At least the password that shows has 16 characters. I would get the fix or dismiss msg. When I tried fix, nothing happened, so I would manually enter correct password. Still would not work. Contacted MS support and let them take control of my system. After almost 2.5 hrs, they decided the problem was the 2-step verification, so they disabled that on Google and suddenly everything was working correctly, so MS closed the record as solved. After doing an update to Avast, the system needed to be restarted. After that, the ‘settings out of date’ messages started again. I tried the possible fixes listed by MS including checking system time/date. Getting ready to contact ISP and if that doesn’t work, guess I’ll contact MS again. Very frustrating. NCINKSP0TT

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    • I had two-step verification on Google as well, so this could very well be the root cause of the problem. As far as I can tell MS hasn’t solved the problem yet (based on the traffic I get to this post on a daily basis). I actually found the mail app in Windows 10 to be fairly short on features so moved over to Outlook – haven’t had a problem since. And yes, it most definitely is frustrating – you definitely aren’t the only one thinking that😦

      Like

  7. CYRIL DUPAVILLON says:

    I have got the same problem I am receiving the emails ok on my ipad, so I am forwarding them to my computer to the email address which is still ok with google.Until MS solves the problem

    Like

  8. This worked for me. The only additional step I did was after I uninstalled the Mail/Calendar App I restarted into safe mode, copied \User\[my user]\AppData\Local\Comms to my desktop, renamed the copy to Comms.old, then restarted normally and followed the guide from there. I couldn’t backup the folder without being in safe mode. And a warning: I wouldn’t delete the Comms folder in safe mode, because you can’t open the store app to re-download the Mail/Calendar App without restarting normally first. Deleting it in safe mode allows you to completely remove the directory without any warnings or errors, and it might not actually hurt anything, but I didn’t want to risk having to restart before reinstalling the app.

    Thanks a ton! I had been searching Google for a fix for awhile.

    Like

  9. Is There Any Way To Rid Windows 10 all together and just have a browser like Firefox…? greg_mouser@aol.com the only email that I can receive emails on…I do have one for outlook but do not like it when it wants to link up and sync all my emails I do have gmail 3 separate ones actually 4 one for my cell one for my tablet and 2 other computers….If anyone can answer this send me a email other wise I forget to check back on these forum pages or Blogs ” Frustrated in Bristol, TN ” and Pissed at Windows and Google mostly

    Like

  10. Danielle says:

    Have been trying to fix this problem all afternoon.. Finally after following your instructions, it is downloading my emails and I am not getting that annoying message.
    Thank you

    Like

  11. I agree with Jim Freeman above. It appears this problem happens with the 2-step verification process. Hoping for a fix as this is annoying. I know I don’t have to use this mail app but I can’t stand it when something that should work does not work…

    Like

  12. matthew dinh says:

    I am making a microsoft account.I need an email to verify it. I have the same problem as the guy who made the “fix”

    Like

  13. Hiya, I’m really glad I’ve found this information. Nowadays bloggers publish only about gossips and web and this is really frustrating. A good website with exciting content, that is what I need. Thanks for keeping this web-site, I will be visiting it. Do you do newsletters? Can not find it.

    Like

  14. Has the “your account settings are out of date’ message trying to create an account with Windows 10 mail app. Finally deleted the account credentials and re-entered them – it works fine.

    Like

  15. Danny Rigdon says:

    Can you repost or email me the updated instructions, sounds like the original post did not work for some people, but new work arounds have been listed. Thank you for your help!

    Like

  16. Flynn says:

    These “fixes” seem to be for Windows 10 desktop. What do you do with the mobile version? My Lumia 640 is driving me nuts about my Yahoo settings being out of date. They’re not and seem to sync fine on automatic but a manual sync usually brings the error. It’s like it fails to sync once in awhile and that provokes the error. I do not have two step enabled so that is not it. Gmail syncs fine.

    It amazes me that Microsoft hasn’t fixed this in all this time. Worse yet despite having it set to not ask me for feedback in Windows 10 settings, it keeps bugging me to give feedback on every Microsoft app so I did, all mega negative. Windows does not respect your settings, mines your data with no setting to disable it entirely and gas blatant bugs that are ignore for years. Now I know why the phone hardware was so cheap compared to Android and Apple phones. You get what you pay for. I have a Mac desktop and notebook but $40 ($150 with a 200GB sd card) for what is otherwise a great phone and works with Tracphone was too good to pass up. Now I know why.

    Like

    • That is correct, this fix is for Windows 10 Desktop. It requires PowerShell which I’m not sure how you’d access on Win 10 mobile (or if it is installed).

      I have 3 devices running various versions of Windows 10 (including preview) and the problem hasn’t recurred. However, I’ve heard from some people that the problem has come back. And some people where the fix doesn’t work at all. But TBH I’ve stopped using Windows Mail because Outlook works much better for me. But given the amount of traffic to this “fix” you’re definitely not alone.

      I really can’t understand why it hasn’t been fixed yet, but I do suspect it is multiple different problems that all “appear” the same.

      As for the feedback app, that is odd, I’ve not had that. I do get a lot of requests for feedback on the “Preview” versions but this is the purpose of the ‘preview’. But providing negative feedback for a broken app is a really good idea.

      Anyway, sorry I can’t help you with this though😦

      Like

  17. This grandma is not savvy enough to delete & re-install programs. This same problem keeps popping up “your comcast settings are out of date.” Will you refund my money so I can replace this piece of crap?

    Like

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